topic Re: Door bell wont conner in Sky Protect & Smart Home

Door bell wont conner

Fizbiz — Tue, 16 Jun 2026 15:06:59 GMT

Ive done all the steps and when i try sync the chime to my door bell it wont work the light on the door bell just stays orange and dosnet flash i only get the blue light when its on charge

I literally got it yeaturday and have been on and off the phone with sky todwy to be told they dont have customer services for it then they do to then getting a you tube video link sent to me and got hung up on! I will be contacting again to send back as i cant seem to get it working

Anyone any ideas?

The chime is connected to my wifi and the power is plugged in that does the blue light and orange blue when trying to sync to the bell

Re: Door bell wont conner

Highlinder — Tue, 16 Jun 2026 18:24:59 GMT

@Fizbiz Do you have the chime connected via an ethernet cable?

Re: Door bell wont conner

Fizbiz — Tue, 16 Jun 2026 18:25:47 GMT

Yes thats connected

Re: Door bell wont conner

Highlinder — Tue, 16 Jun 2026 20:27:04 GMT

@Fizbiz So when it asks you to turn on your video doorbell and then press the sync button on the side of the chime and on the back of the video doorbell this part fails?

Re: Door bell wont conner

Fizbiz — Tue, 16 Jun 2026 20:29:41 GMT

Yes fails to connect the bell to the chime ive beem trying since yesturday unplugged all an removed app started over ect getting no where with it

Re: Door bell wont conner

Highlinder — Tue, 16 Jun 2026 21:33:44 GMT

@Fizbiz Do you have the video doorbell and chime next to each other and you are clicking on the bottom of the grey rubber that is the sync part of the doorbell and not re-setting it?

Re: Door bell wont conner

lettice — Tue, 16 Jun 2026 21:37:09 GMT

Can you try repowering your chime and also power off the doorbell and leave off for ten minutes, using the on/off switch at the back.

Plus, assume you have charged the doorbell battery initially for a good 6-8 hours.

Assume your doorbell is within a decent range of the Chime, when syncing.

Try also within the app to check the Chime is not asking for an update, then check with the doorbell updates also.

Sometimes on first install it needs the updates completed first, future updates should just happen automatically.

Re: Door bell wont conner

Fizbiz — Tue, 16 Jun 2026 21:55:06 GMT

When im trying to sync them i have them next to eachother and i am pressing the sync on door bell straight over ive pressed sync on the chime the app isnt showing any updates for the chime and at them moment the bell not being synced it womt show if theres any updates

Re: Door bell wont conner

Fizbiz — Tue, 16 Jun 2026 21:58:32 GMT

There next to each other when i try to sync them and i cant see anything for updates on the video door bell on the app as i cant get pass the sync when ive pressed to try it it then says imternet connection failed try again

Re: Door bell wont conner

lettice — Wed, 17 Jun 2026 04:53:29 GMT

Ok thanks for your posts

If you have tried turning off the video doorbell for ten minutes and then doing a charge of the doorbell did not help, can only suggest the following.

Unplug the chime and it's ethernet cable for a few minutes, then put power and ethernet cables back in, wait for the chime blue light to appear and try the sync process again.

Try syncing the Chime and doorbell around five to six feet apart of each other, no need to be almost side by side.

If still no luck, afraid you will have to contact the Sky Smart Home team, click ? top right in the Smart Home app and you will see an email address and call number to contact them.