https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-doorbell/m-p/5298524#M3391 <P>Yes it's the backplate and it's broken&nbsp;</P> Tue, 16 Jun 2026 02:00:57 GMT Husna92 2026-06-16T02:00:57Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-doorbell/m-p/5296428#M3377 <P>Hi I need the back of the sky door bell replacing the thing that holds it in place&nbsp;</P> Fri, 12 Jun 2026 15:59:30 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-doorbell/m-p/5296428#M3377 Husna92 2026-06-12T15:59:30Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-doorbell/m-p/5296516#M3378 <P>Can you explain more.</P> <P>&nbsp;</P> <P>Is it the backplate?<BR />There are a few parts to the backplate, which part are you having an issue with.</P> <P>Has it broken or do you think it's not fitting correctly etc?</P> <P>&nbsp;</P> Fri, 12 Jun 2026 17:45:42 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-doorbell/m-p/5296516#M3378 lettice 2026-06-12T17:45:42Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-doorbell/m-p/5298524#M3391 <P>Yes it's the backplate and it's broken&nbsp;</P> Tue, 16 Jun 2026 02:00:57 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-doorbell/m-p/5298524#M3391 Husna92 2026-06-16T02:00:57Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-doorbell/m-p/5298565#M3392 <P>In the Sky Smart home app, click on ?</P> <P>You will find an email address and phone number, use either to request a replacement.</P> Tue, 16 Jun 2026 07:05:19 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-doorbell/m-p/5298565#M3392 lettice 2026-06-16T07:05:19Z