topic Re: Cannot complete your order in Sky Protect & Smart Home

Cannot complete your order

johnshel — Wed, 10 Jun 2026 16:19:46 GMT

Whenever I try to enquire or buy either smart home equipment, or to upgrade to Sky Glass gen 2 or even to start a swap on my phone, I get the message "we cannot complete your order"... it the asked me to get in touch.... that obviously only sends me to the FAQ pages.... any ideas????

Re: Cannot complete your order

caesarome — Wed, 10 Jun 2026 16:20:43 GMT

@johnshel

There is a phone number shown here:

https://www.sky.com/help/articles/sky-protect-get-in-touch

Re: Cannot complete your order

johnshel — Wed, 10 Jun 2026 16:23:09 GMT

Is that just for Sky protect?? I think my issue is with ver everything?? I've tried deleting and re installing the app.... it also has the same issue online

Re: Cannot complete your order

caesarome — Wed, 10 Jun 2026 16:30:50 GMT

@johnshel

That is just for Sky Protect so you call them to see what they say.