https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Wont-connect/m-p/5293908#M3317 <P>The Chime connects via Ethernet cable &nbsp;to your broadband router/ hub and once connected after a short while it shows a blue light. You can then connect the doorbell to the Chime.</P> <P>&nbsp;</P> <P>Follow the setup of the Chime and doorbell here and watch the setup video.</P> <P>Also, before doing so, do a restart of your broadband router/hub.</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/sky-smart-home-nav/sky-smart-home-doorbell-and-chime-nav/sky-smart-home-doorbell-and-chime-installing-nav/articles/sky-smart-home-video-doorbell-chime-install" target="_blank">https://www.sky.com/help/sky-smart-home-nav/sky-smart-home-doorbell-and-chime-nav/sky-smart-home-doorbell-and-chime-installing-nav/articles/sky-smart-home-video-doorbell-chime-install</A></P> <P>&nbsp;</P> <P>There are also some helpful tips in there for chime not seeming to connect and not showing its lights during setup.</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 09 Jun 2026 13:26:15 GMT lettice 2026-06-09T13:26:15Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Wont-connect/m-p/5293893#M3314 <P>Chime wont connect to phone, doorbell wont connect to chime. Tried reseting and everything but nothing working</P> Tue, 09 Jun 2026 13:12:23 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Wont-connect/m-p/5293893#M3314 Mat281 2026-06-09T13:12:23Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Wont-connect/m-p/5293908#M3317 <P>The Chime connects via Ethernet cable &nbsp;to your broadband router/ hub and once connected after a short while it shows a blue light. You can then connect the doorbell to the Chime.</P> <P>&nbsp;</P> <P>Follow the setup of the Chime and doorbell here and watch the setup video.</P> <P>Also, before doing so, do a restart of your broadband router/hub.</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/sky-smart-home-nav/sky-smart-home-doorbell-and-chime-nav/sky-smart-home-doorbell-and-chime-installing-nav/articles/sky-smart-home-video-doorbell-chime-install" target="_blank">https://www.sky.com/help/sky-smart-home-nav/sky-smart-home-doorbell-and-chime-nav/sky-smart-home-doorbell-and-chime-installing-nav/articles/sky-smart-home-video-doorbell-chime-install</A></P> <P>&nbsp;</P> <P>There are also some helpful tips in there for chime not seeming to connect and not showing its lights during setup.</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 09 Jun 2026 13:26:15 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Wont-connect/m-p/5293908#M3317 lettice 2026-06-09T13:26:15Z