Problems with backplate

DRW2 — Sun, 07 Jun 2026 18:18:13 GMT

My smart door bell will not stay on the backplate. Keeps dropping off onto the floor. Anybody else had this problem?

Re: Problems with backplate

Highlinder — Sun, 07 Jun 2026 19:17:47 GMT

@DRW2 The backplate is always a bit tight to begin with, if you can work the small clip hing at the bottom it will eventually stay in place when tried a number of times.

Re: Problems with backplate

lettice — Sun, 07 Jun 2026 19:27:10 GMT

It can seem a bit tricky at first to seat in the cradle and so to keep it there securely.

I find it's best to angle up the doorbell first when placing in the cradle, so top of doorbell goes in first, then ease in the bottom of the doorbell, you should then hear a click.

Be careful taking it off, when you have to charge it, so push up the clip at the bottom of the cradle with the tool supplied or a screwdriver pushing the clip up slightly with one hand and pull off the doorbell from the bottom with your other hand.

It can seem tight at first, try not to force the clip. Have found it tends to loosen up easier overtime.

If you look under the cradle, you will see a small indent on the clip, that is roughly the best place to position your tool when releasing, it's a rough guide, but if you can remember its position, it makes it easier to all work nicely.

topic Problems with backplate in Sky Protect & Smart Home

Problems with backplate

Re: Problems with backplate

Re: Problems with backplate