topic Doorbell & chime will not sync in Sky Protect & Smart Home

Doorbell & chime will not sync

Melr — Sun, 07 Jun 2026 08:42:40 GMT

Doorbell &chime will not sync. Have new broadband provider and since I've changed the doorbell doesn't work. Camera, chime etc. linking okay but bell won't work, I have tried all suggestions to reset nothing has worked. Do I need a replacement doorbell?

Re: Doorbell & chime will not sync

Highlinder — Sun, 07 Jun 2026 08:59:52 GMT

@Melr Your chime should just plug into the new router and work as normal. It does not work over Wi-Fi.

Re: Doorbell & chime will not sync

lettice — Sun, 07 Jun 2026 09:39:31 GMT

Firstly, you will need your chime to sync with your router by an ethernet cable from chime to router.

Restart your broadband router/ hub.

The Chime must show a solid blue light before being able to sync, it will flash yellow for a short time after plugging in and while you place in the ethernet cable, then after that short time it should switch to a blue light.

If so no blue sync light shows:

Unplug the Chime.
Wait 30 seconds.
Retry by plugging in again to resync.

When the Chime is synched.

With the on/off switch on the back of the doorbell , switch off the doornbell and leave off for ten minutes.

Then switch on the doorbell and straight away charge the doorbell for 6-8 hours or overnight. Then try resynching to the chime.