topic Re: Smart doorchime in Sky Protect & Smart Home

Smart doorchime

Cherri — Sat, 30 May 2026 08:04:05 GMT

Hi just purchased smart doorchime and can't sun to my phone have tried all steps continuously.

Re: Smart doorchime

lettice — Sat, 30 May 2026 11:14:39 GMT

Not sure what you mean by 'can't sun to my phone'

What exactly is it you are trying to do?

Have you installed it fine, like connecting the Chime to the Sky Smart Home app and then synched the doorbell to the Chime?

Re: Smart doorchime

Cherri — Wed, 03 Jun 2026 12:00:19 GMT

Hi please can someone help I've installed my doorchime but sadly in won't sync have spent total of 8hrs speaking to 13 experts at sky to no avail

any ideas

thanks

Re: Smart doorchime

lettice — Wed, 03 Jun 2026 14:57:38 GMT

@Cherri

Start from scratch.
Follow the steps below and report back at what stage it fails to sync or any of the lights are not correct

Open the Smart Home app and follow the instructions in the app, much as below.

Tap Connect your device.
Select Video Doorbell.

Plug in the power and Ethernet cables

Use the power cable provided to plug the Chime into the mains.
A yellow light will appear and flash briefly.
Connect the Ethernet cable to the Chime and your broadband router.
When connected, the light will turn solid blue.

Light is flashing blue? You might need to reinsert the Ethernet cable until you hear it click.

Sync your Chime

You'll be prompted in the app to press the Sync button on the left side of the Chime until it clicks.

A blue and yellow flashing light shows the Chime is syncing. Please keep the Smart Home app open while the sync is in process.

Name your Chime.

Now the Chime is up and running, you need to set up your Smart Doorbell

Switch on your video doorbell by lifting the seal at the back of the Doorbell

Switch the Doorbell on.

A yellow ring light will appear.

Sync the Doorbell and Chime

Press the Sync button on the Chime, then the Smart Doorbell.

You'll hear "Your Doorbell is pairing. It won't take long".

Both devices should flash blue and yellow.

Doorbell not syncing to the Chime? Try again after bringing the Chime closer, ideally within 5m.

Name your Doorbell

When the devices are connected, you can assign a name and location to your Doorbell in the Smart Home app.

Re: Smart doorchime

Cherri — Wed, 03 Jun 2026 17:41:43 GMT

Hi I've repeated the whole set up now 18 x after it say you are pairing won't take long after the count down it says connecting failed try again

Re: Smart doorchime

lettice — Wed, 03 Jun 2026 18:15:51 GMT

Can you try this please, go into the Smart Home app, click on settings (the cog top right), scroll down to devices and remove the chime and/or doorbell if they are listed there.

Then perform a restart of your broadband hub/router.

Go back into the Smart Home app and start the install again.

Re: Smart doorchime

Cherri — Wed, 03 Jun 2026 18:34:14 GMT

Hi thank you for your help the pairing was successful but sadly it won't sit in the cradle it won't lock in . Is there a way it has to be fitted

thank you

Re: Smart doorchime

Highlinder — Wed, 03 Jun 2026 19:08:44 GMT

@Cherri You will find that the clip at the bottom of the holder is a bit tight. If you have not already mounted it into place might want to try the doorbell in and out till it locks a few times. But also make sure if it is mounted that the screws are flush with the backplate.

Re: Smart doorchime

lettice — Thu, 04 Jun 2026 05:03:49 GMT

@Cherri wrote:

Hi thank you for your help the pairing was successful but sadly it won't sit in the cradle it won't lock in . Is there a way it has to be fitted

thank you

That's good to hear you have it paired now.

Glad we helped you get it done.

It can seem a bit tricky at first to seat in the cradle.

Make sure the cradle when screwed into the backplate if using on the wall has the arrow within the cradle pointing upwards.

I find it's best to angle up the doorbell first when placing in the cradle, so top of doorbell goes in first, then ease in the bottom of the doorbell, you should then hear a click.

Be careful taking it off, when you have to charge it, so push up the clip at the bottom of the cradle with the tool supplied or a screwdriver pushing the clip up slightly with one hand and pull off the doorbell from the bottom with your other hand.

It can seem tight at first, try not to force the clip. Have found it tends to loosen up easier overtime.

If you look under the cradle, you will see a small indent on the clip, that is roughly the best place to position your tool when releasing, it's a rough guide, but if you can remember its position, it makes it easier to all work nicely.

Re: Smart doorchime

Cherri — Thu, 04 Jun 2026 05:24:54 GMT

Thanks so much you have been amazing honestly Sky could not help me .
I'm so impressed how quickly you fixed my problem.

Doorbell in cradle thank you.

have a great day