https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Ring-doorbell/m-p/5287115#M3237 My partner can't seem to get pictures on her mobile for viewing the street or anybody who knocks Does she use my email account and password or her email and another password Sun, 31 May 2026 12:19:17 GMT Mick140363 2026-05-31T12:19:17Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Ring-doorbell/m-p/5287115#M3237 My partner can't seem to get pictures on her mobile for viewing the street or anybody who knocks Does she use my email account and password or her email and another password Sun, 31 May 2026 12:19:17 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Ring-doorbell/m-p/5287115#M3237 Mick140363 2026-05-31T12:19:17Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Ring-doorbell/m-p/5287140#M3238 <P>You need to add a secondary user within the Sky Smart Home app</P> <P>&nbsp;</P> <P>Follow the instructions within the app for that or read and follow the Help article here;</P> <P><A href="https://www.sky.com/help/sky-smart-home-nav/sky-smart-home-app-support/sky-smart-home-app-support-add-secondary-user-nav/articles/sky-smart-home-app-support-add-secondary-user" target="_blank">https://www.sky.com/help/sky-smart-home-nav/sky-smart-home-app-support/sky-smart-home-app-support-add-secondary-user-nav/articles/sky-smart-home-app-support-add-secondary-user</A></P> Sun, 31 May 2026 12:58:56 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Ring-doorbell/m-p/5287140#M3238 lettice 2026-05-31T12:58:56Z