topic Re: Camera on door has stopped working in Sky Protect & Smart Home

Camera on door has stopped working

Chuck+boy+uk — Mon, 10 Jul 2023 10:05:44 GMT

camera on front door has stopped connecting to live view message reads Trouble connecting to your device please try again get as far as 85 o/o then same message

Re: Camera on door has stopped working

Jporch316 — Mon, 10 Jul 2023 19:49:53 GMT

@Chuck+boy+uk

Can you try removing the doorbell taking it indoors near to the chime then turning doorbell off with the little switch under the rubber tab

after a few minutes turn back on and let it sync up. May also be worth unplugging the chime for a a few minutes

Re: Camera on door has stopped working

Chuck+boy+uk — Wed, 12 Jul 2023 08:16:47 GMT

After trying to reboot,charging and resetting I got in touch with Sky technical support and was told that about 3% of the cameras were faulty and they were working on fixing them and they would get back to me as soon