topic Re: Smart doorbell and camera in Sky Protect & Smart Home

Smart doorbell and camera

Bizylad — Sun, 17 May 2026 12:14:46 GMT

I want to return my sky protect doorbell and camera

Re: Smart doorbell and camera

lettice — Sun, 17 May 2026 17:03:58 GMT

You do not need to return the Smarg Home equipment if you cancel.

Depending on whether you are in your first 31 day cooling off period or outside your cooling off period, will determine if you can still use the Sky Smart home kit in a basic form.

More details on returns and cancelling here;

https://www.sky.com/help/sky-smart-home-nav/sky-smart-home-returns-nav/articles/return-smart-home-tech-bundle

https://www.sky.com/help/sky-smart-home-nav/sky-smart-home-account-nav/sky-smart-home-nav-cancel/articles/sky-smart-home-cancel

Re: Smart doorbell and camera

TimmyBGood — Sun, 17 May 2026 18:08:48 GMT

@lettice wrote:

Depending on whether you are in your first 31 day cooling off period or outside your cooling off period, will determine if you can still use the Sky Smart home kit in a basic form.

Anyone with the Smart Tech version of Sky Protect Home Insurance is a long way outside any cooling-off period: it hasn't been available to new customers for quite some time.

Re: Smart doorbell and camera

TimmyBGood — Sun, 17 May 2026 18:11:47 GMT

@Bizylad wrote:

I want to return my sky protect doorbell and camera

Note that if you mean the Smart Home hardware/software bundle on subscription, that's different to the insurance product.

Re: Smart doorbell and camera

Del_55_32 — Thu, 30 Jul 2026 09:24:32 GMT

Hi the doorbell package arrived but you need a bridge sensor for the camera it states that on the installation.

Re: Smart doorbell and camera

Highlinder — Thu, 30 Jul 2026 10:21:08 GMT

@Del_55_32 The video doorbell just need the chime hardwired to your router and then paired with the doorbell. I think the bridge sensor you are talking about is for the indoor camera and the other sensors that come with the kit.