topic Re: Sky video doorbell in Sky Protect & Smart Home

Sky video doorbell

Earl10 — Sat, 10 Jun 2023 18:31:39 GMT

Hi we have had the video doorbell for about a week, we took it off to recharge it but now we cannot get it to pair again, it just keeps saying something has gone wrong.

Re: Sky video doorbell

Tim+Adams — Sun, 11 Jun 2023 10:49:40 GMT

Hi @Earl10

Try the live chat function on the app and they should be able to assist you.

Thanks,

Tim

Re: Sky video doorbell

Chimpishuk — Sun, 02 Jul 2023 15:37:22 GMT

I too have the same error after attempting to pair the camera. I called the sky protect number but they said "there is no one available to deal with your technical issue"

I now have to email in. Good job sky.

Re: Sky video doorbell

lettice — Mon, 03 Jul 2023 09:52:33 GMT

@Chimpishuk wrote:
I too have the same error after attempting to pair the camera. I called the sky protect number but they said "there is no one available to deal with your technical issue"

I now have to email in. Good job sky.

The chat should be available during weekdays. It mght not have been at the weekend.
Can you try the chat again.

Re: Sky video doorbell

Bandit1transam — Tue, 04 Jul 2023 09:03:09 GMT

It's not fit for purpose worst tech bundle ever for the price of £250 for that price I could have got insurance elsewhere and cameras with out the hassle and I wish I had now, absolutely appalling!

Re: Sky video doorbell

Chimpishuk — Fri, 07 Jul 2023 13:53:09 GMT

It's not great. The insurance product is fine. The door sensors, environmental sensor and indoor cam is fine.

The doorbell and chime is pretty shonkly. I'm on chime and doorbell number two and the two still won't sync.

Seriously considering abandoning the door cam and chime and replacing with with a nest doorbell and camera.

Re: Sky video doorbell

Chimpishuk — Fri, 07 Jul 2023 14:57:27 GMT

My latest email with support, and to be fair they did a good job. This is my advice to them:

Power cycling the door camera after the firmware update and power cycling the chime resolved this. The new charm is being sent back along with my old camera. I don’t envy working on your support team.

You need to build into the app some kind of obvious confirmation that the firmware has updated and that a reboot of both the charm and doorbell is required. Or, do something about the requirement for reboot. Not everyone is as technically adept as me (I work in the information technology space)

I will continue to alpha test your product and to be honest you need to do something as a thank you for your customers having this issue.

Was any product testing done before launch or was it just bought as a product, rebranded as sky and fingers crossed? It makes Sky look bad. Very bad.

I can confirm this is now working...for now.

Re: Sky video doorbell

lettice — Fri, 07 Jul 2023 15:20:30 GMT

@Chimpishuk

For clarity, could you list the firmware versions you have for the chime and doorbell, under Home>settings cog>devices.

Plus for the indoor camera also, it's listed under a diagnostics section.

Will compare.

Re: Sky video doorbell

Chimpishuk — Fri, 07 Jul 2023 15:48:35 GMT

@lettice

Sure,

CHIME: 4.38.1.056

DOORBELL: 4.43.0.88

Re: Sky video doorbell

lettice — Fri, 07 Jul 2023 16:04:13 GMT

@Chimpishuk wrote:
@lettice

Sure,

CHIME: 4.38.1.056
DOORBELL: 4.43.0.88

Snap.

The indoor camera has 5.30.0.293

Re: Sky video doorbell

Chimpishuk — Fri, 07 Jul 2023 16:09:08 GMT

@lettice

Indoor cam: 5.30.293

Re: Sky video doorbell

Chimpishuk — Fri, 07 Jul 2023 21:50:08 GMT

Anyone managed to get the Sky Protect app running on their M1/M2/M3 apple silicone Mac?

Would be helpful for me as I work from home. And does anyone know if they have an Android or IOS app that is optimised for the tablet form factor. Technically, if it runs on an iOS phones or tablets it should run on Apple silicon Macs.

Or even a web app compatible with all form factors....a boy can dream!

Re: Sky video doorbell

Chimpishuk — Fri, 07 Jul 2023 21:59:31 GMT

Delete it from your app.

Power cycle your indoor cam.

Wait five - ten minutes.

Power cycle your charm.

Switch off your door bell using the little switch.

Bring the doorbell and chime close together.

Using the app follow the on-screen instructions.

Lemme know what happens.

Re: Sky video doorbell

Bandit1transam — Sat, 08 Jul 2023 07:19:55 GMT

Nothing still the same just says there a problem