topic Re: Smart home app can’t log in with my sky ID and can’t seem to link my sky ID. in Sky Protect & Smart Home

Smart home app can’t log in with my sky ID and can’t seem to link my sky ID.

Matt-2 — Mon, 27 Apr 2026 17:59:41 GMT

I bought the smart home bundle (doorbell chime cameras etc and downloaded the smart home app but when logging into with my correct sky ID which works perfectly fine with my sky app it says there is a problem. What can I do now? As I can't set up anything without using this app. Thanks

Re: Smart home app can’t log in with my sky ID and can’t seem to link my sky ID.

lettice — Tue, 28 Apr 2026 06:15:41 GMT

Have a read of this Sky help article.

There is also a 'no I still need help' button at the bottom of the article, to request help from Sky

https://www.sky.com/help/sky-smart-home-nav/sky-smart-home-account-nav/sky-smart-home-account-issues-nav/articles/sky-smart-home-account-issues