topic Smart doorbell in Sky Protect & Smart Home

Smart doorbell

lizzie1984 — Mon, 27 Apr 2026 20:48:09 GMT

Hello, I recently got the smart doorbell, but the activity zones dont work, I keep getting and error message saying something went wrong. Reported to sky and they sent a new device, and the same thing happened again. Any ideas anyone? Maybe its a bug in the app??

Re: Smart doorbell

lettice — Tue, 28 Apr 2026 06:18:52 GMT

Firstly, what kind of error message are you getting, when using activity zones and at what stage are you getting that message?

Assume you have tried rebooting your phone that the app is on?

All about activity zones is here;

https://www.sky.com/help/sky-smart-home-nav/sky-smart-home-doorbell-and-chime-nav/sky-smart-home-doorbell-and-chime-alerts-and-activity-zone-nav/articles/sky-smart-home-doorbell-and-chime-alerts-and-activity-zone

Re: Smart doorbell

Yoyo67 — Wed, 29 Apr 2026 14:04:13 GMT

I recently got one. Same errorWhen clicking 'done'. Tried all sorts. Different sized zones, rebooting phone and hardware etc. The fault is with them. Subscribe needs to pull their finger out

Re: Smart doorbell

Loopylou16 — Sun, 03 May 2026 10:12:13 GMT

I have had my sky protect doorbell for over a year with no issues, since changing to smart home it won't charge and has a clicking sound. I have uninstalled it and went through the process of re installing the device and it worked for two days and stopped working

Re: Smart doorbell

lettice — Sun, 03 May 2026 11:04:32 GMT

@Loopylou16 wrote:

I have had my sky protect doorbell for over a year with no issues, since changing to smart home it won't charge and has a clicking sound. I have uninstalled it and went through the process of re installing the device and it worked for two days and stopped working

Can you try turning the video doorbell off using the on/off switch at the back, next to the charging usb port.

Leave it off for ten minutes, no need for any longer than that.

Turn back on and straight away put on charge, leaving on charge for about 6-8hours or overnight.