https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Can-t-bypass-a-page-on-the-app-it-is-asking-to-check-insurance/m-p/5262705#M3078 <P>Hello</P><P>I've installed the camera, mounted it and seems to work however when I go to the app I keep getting stuck at the first page</P><P>Which says this your unable to log in please check you have an active sky protect insurance policy.</P><P>It's so frustrating so can't link with my camera and can't even get to a screen that asks for my sky ID&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sun, 26 Apr 2026 19:00:28 GMT Kaz14 2026-04-26T19:00:28Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Can-t-bypass-a-page-on-the-app-it-is-asking-to-check-insurance/m-p/5262705#M3078 <P>Hello</P><P>I've installed the camera, mounted it and seems to work however when I go to the app I keep getting stuck at the first page</P><P>Which says this your unable to log in please check you have an active sky protect insurance policy.</P><P>It's so frustrating so can't link with my camera and can't even get to a screen that asks for my sky ID&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sun, 26 Apr 2026 19:00:28 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Can-t-bypass-a-page-on-the-app-it-is-asking-to-check-insurance/m-p/5262705#M3078 Kaz14 2026-04-26T19:00:28Z