topic Re: Live Chat in Sky Protect & Smart Home

Live Chat

Weaz — Fri, 30 Jun 2023 07:25:10 GMT

I can't open a new chat after an older one was ended.

Re: Live Chat

caesarome — Fri, 30 Jun 2023 08:48:38 GMT

Try rebooting your device then giving it another go. If this doesn't work then it might be you will have to wait a little while after the previous one was ended,

Re: Live Chat

Karen195 — Wed, 29 Jan 2025 14:14:40 GMT

Hi I cannot connect my indoor camera and sensors

Re: Live Chat

lettice — Wed, 29 Jan 2025 14:37:47 GMT

@Karen195 wrote:

Hi I cannot connect my indoor camera and sensors

Firstly remove the power from the indoor camera and leave off for ten minutes.

In the app, follow the troubleshooting listed under the ? or support, it takes you through s9me th8ngs to try.

if that does not help, there is an email address listed in that help area showing contact us on the app.

Email the team, describing as you have mentioned above.

They will go through some of the basics you have tried.

Expect, they will be able to send out a new indoor camera if it looks like a firmware update may not have been taken well or similar on your camera.

Re: Live Chat

Chezza8 — Mon, 02 Feb 2026 22:31:33 GMT

What does di sky protect mean

Re: Live Chat

caesarome — Mon, 02 Feb 2026 22:58:27 GMT

@Chezza8

Insurance:

https://www.sky.com/protect

Re: Live Chat

Bertie21 — Mon, 02 Mar 2026 14:40:10 GMT

my Sony TV is not turning on

Re: Live Chat

caesarome — Mon, 02 Mar 2026 16:45:32 GMT

@Bertie21

You do know this is not a live chat to Sky Protect, if you want to contact them then you can do so via the link in my post above.