https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Insurance-policy-cancel-without-intimations/m-p/5204759#M3006 <P>my phone was lost 4 days ago when i call on D&amp;G customer care they told me we don't give uou replacement because your policy is cancelled. i ask them why they don't have answer. but payment is deducted last month. they don't give any mail&nbsp;</P> Wed, 04 Feb 2026 07:40:58 GMT sarbjeet2 2026-02-04T07:40:58Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Insurance-policy-cancel-without-intimations/m-p/5204759#M3006 <P>my phone was lost 4 days ago when i call on D&amp;G customer care they told me we don't give uou replacement because your policy is cancelled. i ask them why they don't have answer. but payment is deducted last month. they don't give any mail&nbsp;</P> Wed, 04 Feb 2026 07:40:58 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Insurance-policy-cancel-without-intimations/m-p/5204759#M3006 sarbjeet2 2026-02-04T07:40:58Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Insurance-policy-cancel-without-intimations/m-p/5204792#M3007 <P>Afraid you will just have to take this up with D&amp;G.</P> <P>There is nothing the community can really help you with around such account or policy &nbsp;issues, especially as the cover is provided and run via a third party on behalf of Sky.</P> <P>Try phoning the number in this article;</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/sky-protect/sky-protect-device-insurance/articles/sky-protect-frequently-asked-topics" target="_blank">https://www.sky.com/help/sky-protect/sky-protect-device-insurance/articles/sky-protect-frequently-asked-topics</A></P> Wed, 04 Feb 2026 09:06:51 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Insurance-policy-cancel-without-intimations/m-p/5204792#M3007 lettice 2026-02-04T09:06:51Z