topic Re: replacement phone blocking in Sky Protect & Smart Home

replacement phone blocking

Rahul15 — Wed, 08 Oct 2025 17:05:28 GMT

I am complaining about Sky Protect (administered by Likewize) regarding an unresolved insurance claim for my lost phone.

I lost my phone on 24 September 2025 and reported it to Sky Mobile. They confirmed in writing that they cannot block my device or process a replacement because it was a replacement phone issued through Sky Protect insurance, not the original one purchased from Sky.

Re: replacement phone blocking

GD1 — Thu, 09 Oct 2025 06:42:31 GMT

@Rahul15 @You'll need to raise it with the insurers as the community can't provide any advise based on insurance policies.

Re: replacement phone blocking

Rahul15 — Thu, 09 Oct 2025 09:11:23 GMT

insurance company told me only service provider able to block your phone

Re: replacement phone blocking

lettice — Fri, 10 Oct 2025 06:03:48 GMT

As above, you will have to deal with the insurance for any updates.

Have a read of this advice on some helpful hints and further contacts, for your lost phone;

https://www.sky.com/help/sky-mobile/lost-or-stolen-device/articles/lost-or-stolen-sky-mobile

Re: replacement phone blocking

Rahul15 — Fri, 10 Oct 2025 10:55:40 GMT

26 times i called on sky protect customer care and sky mobile they clearly denied and blaming to each other what i can do ?

Re: replacement phone blocking

Khush1 — Fri, 16 Jan 2026 09:44:40 GMT

Same here. This is the **bleep**ty behavior frm d&g

must not get insurance with them

they rejected ny claim too