topic Fees in Sky Protect & Smart Home

Fees

Leanne22188 — Mon, 29 Dec 2025 16:05:29 GMT

Why am I paying insurance and still have to pay am upfront cost of 100 pound to get it repaired. What's the point of the monthly payments.

Re: Fees

Laing1 — Wed, 31 Dec 2025 18:05:30 GMT

@Leanne22188 wrote:

Why am I paying insurance and still have to pay am upfront cost of 100 pound to get it repaired. What's the point of the monthly payments.

@Leanne22188 you'll need to provide more information ie what insurance you have and what device you are claiming for etc

Re: Fees

TimmyBGood — Wed, 31 Dec 2025 19:59:54 GMT

@Leanne22188

That's known as an 'excess' and is a standard component of many forms of insurance.

https://www.moneyhelper.org.uk/en/blog/insurance/what-is-excess-insurance