Erroneous Sky Protect direct debit payment taken and not yet refunded

T21ksv — Mon, 22 Dec 2025 12:21:33 GMT

Several weeks ago I arraged to up date my Sky Protect policy with a new one and this is in place now. Shortly after, 2 direct debit payments were taken from my account on the same day which I identified as the old and new policies. I managed, with some difficulty, to speak to someone and was advised arrangements would be made to refund. It is approx 6 weeks since that conversation and is this usual practice with the refund process?

Re: Erroneous Sky Protect direct debit payment taken and not yet refunded

caesarome — Mon, 22 Dec 2025 13:25:26 GMT

@T21ksv

As we are customers here only we can't say what their refund process is like but as it has been a while you might want to get in touch with tjem again about this.

topic Erroneous Sky Protect direct debit payment taken and not yet refunded in Sky Protect & Smart Home

Erroneous Sky Protect direct debit payment taken and not yet refunded

Re: Erroneous Sky Protect direct debit payment taken and not yet refunded