https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Doorbell-not-charging/m-p/5168791#M2957 <P>Would normally as you have mentioned suggest turning off the doorbell for a short while and on again and retry the charging.</P> <P>If that does not resolve your issue, would suggest clicking on the Need to get in touch button at the bottom of this Sky Protect Help article, where you can email support for help or even request a replacement, if their further help does not resolve your issue.</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/sky-protect/smart-tech-install-troubleshoot-nav/articles/sky-protect-smart-tech-install-troubleshoot-video-doorbell" target="_blank">https://www.sky.com/help/sky-protect/smart-tech-install-troubleshoot-nav/articles/sky-protect-smart-tech-install-troubleshoot-video-doorbell</A></P> Tue, 16 Dec 2025 16:48:38 GMT lettice 2025-12-16T16:48:38Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Doorbell-not-charging/m-p/5168667#M2956 <P>Doorbell was 15% battery yesterday, I put it onto charge but whilst on charge there is no flashing of Blue to Red. Battery now 10%. I have rebooted, turned off for 10 minutes but nothing happens. I don't know what to try next</P> Tue, 16 Dec 2025 14:21:45 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Doorbell-not-charging/m-p/5168667#M2956 Ssu 2025-12-16T14:21:45Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Doorbell-not-charging/m-p/5168791#M2957 <P>Would normally as you have mentioned suggest turning off the doorbell for a short while and on again and retry the charging.</P> <P>If that does not resolve your issue, would suggest clicking on the Need to get in touch button at the bottom of this Sky Protect Help article, where you can email support for help or even request a replacement, if their further help does not resolve your issue.</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/sky-protect/smart-tech-install-troubleshoot-nav/articles/sky-protect-smart-tech-install-troubleshoot-video-doorbell" target="_blank">https://www.sky.com/help/sky-protect/smart-tech-install-troubleshoot-nav/articles/sky-protect-smart-tech-install-troubleshoot-video-doorbell</A></P> Tue, 16 Dec 2025 16:48:38 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Doorbell-not-charging/m-p/5168791#M2957 lettice 2025-12-16T16:48:38Z