https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Over-an-hour-wait-for-emergency-response-to-answer-phone/m-p/5153482#M2943 <P>Sorry&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4546627">@Seashell1</a>&nbsp;but your post isn't very clear as to what has happened with Sky Protect ?</P> Thu, 27 Nov 2025 22:22:16 GMT caesarome 2025-11-27T22:22:16Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Over-an-hour-wait-for-emergency-response-to-answer-phone/m-p/5151912#M2936 <P>Emergency assist absolutely shocking. Called out and company balls the job up twice and when I told the guy what to order as I googled it on baxi they weren't happy . But now been on hold since 8am to get to talk to someone. **bleep** service&nbsp;</P> Wed, 26 Nov 2025 09:45:35 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Over-an-hour-wait-for-emergency-response-to-answer-phone/m-p/5151912#M2936 Seashell1 2025-11-26T09:45:35Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Over-an-hour-wait-for-emergency-response-to-answer-phone/m-p/5153482#M2943 <P>Sorry&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4546627">@Seashell1</a>&nbsp;but your post isn't very clear as to what has happened with Sky Protect ?</P> Thu, 27 Nov 2025 22:22:16 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Over-an-hour-wait-for-emergency-response-to-answer-phone/m-p/5153482#M2943 caesarome 2025-11-27T22:22:16Z