https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Not-able-to-reset-password/m-p/5144947#M2926 <P>Your Sky protect userid and password on the Sky Protect app &nbsp;is your skyid that you use to login to your TV, broadband or mobile account via MySky to look at your billing and the like.</P> <P>&nbsp;</P> <P>Can you login to your MySky account via the MySky app or MySky online &nbsp;with your skyid?</P> <P>&nbsp;</P> <P>If you need to reset your skyid, you will need to have a read of the help here;</P> <P><A href="https://www.sky.com/help/articles/sky-id-start-new-t1" target="_blank">https://www.sky.com/help/articles/sky-id-start-new-t1</A></P> Tue, 18 Nov 2025 17:02:10 GMT lettice 2025-11-18T17:02:10Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Not-able-to-reset-password/m-p/5144702#M2924 <P>I forgot my sky protect password but i am not able to reset it when i did forgot password i have entered my email but in that email when i am doing reset password again login page is opening so please send me a proper link to my email address</P><P>&nbsp;</P> Tue, 18 Nov 2025 12:48:27 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Not-able-to-reset-password/m-p/5144702#M2924 Vinaykumar 2025-11-18T12:48:27Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Not-able-to-reset-password/m-p/5144947#M2926 <P>Your Sky protect userid and password on the Sky Protect app &nbsp;is your skyid that you use to login to your TV, broadband or mobile account via MySky to look at your billing and the like.</P> <P>&nbsp;</P> <P>Can you login to your MySky account via the MySky app or MySky online &nbsp;with your skyid?</P> <P>&nbsp;</P> <P>If you need to reset your skyid, you will need to have a read of the help here;</P> <P><A href="https://www.sky.com/help/articles/sky-id-start-new-t1" target="_blank">https://www.sky.com/help/articles/sky-id-start-new-t1</A></P> Tue, 18 Nov 2025 17:02:10 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Not-able-to-reset-password/m-p/5144947#M2926 lettice 2025-11-18T17:02:10Z