topic Re: Faulty door bell in Sky Protect & Smart Home

Faulty door bell

Alisonowen — Thu, 23 Oct 2025 14:52:43 GMT

Our door bell seems to be faulty. We charge it up all night and the batter drops 20% as soon as we turn it back on and reconnect. It needs charging several times a week and often just randomly disconnects where we have to manually reset and reconnect it to the chime. How can I get a replacement?

Re: Faulty door bell

lettice — Thu, 23 Oct 2025 19:12:19 GMT

If you have not tried, turn the doorbell off using the switch at the back and keep off for ten mins or more.

Then switch back on and recharge for a good 6-8 hours or overnight and see if that helps.

The Sky Protect app under Support and the ? and the help article below has some troubleshooting that may help, plus some hints for reducing the battery usage.

If you want to contact support the various contacts details are at the bottom of the article;

https://www.sky.com/help/sky-protect/smart-tech-install-troubleshoot-nav/articles/sky-protect-smart-tech-install-troubleshoot-video-doorbell

Re: Faulty door bell

Suffolkbuh — Sat, 22 Nov 2025 13:18:39 GMT

I'm on my 4 th replacement 😂 you get better quality from Temu 👍