https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Getting-error-when-trying-to-log-onto-the-app/m-p/5102583#M2868 <P>Assuming you can login to MySky with your Skyid?</P> <P>&nbsp;</P> <P>If so, best to email the Sky Protect team to ge5 them to check why you cannot log into the app.</P> <P>The email address is within this Sky Protect help article;</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/sky-protect/smart-tech-install-troubleshoot-nav/articles/sky-protect-get-in-touch" target="_blank">https://www.sky.com/help/sky-protect/smart-tech-install-troubleshoot-nav/articles/sky-protect-get-in-touch</A></P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 30 Sep 2025 18:34:39 GMT lettice 2025-09-30T18:34:39Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Getting-error-when-trying-to-log-onto-the-app/m-p/5102546#M2866 <P>help as not sure what to do it's not letting me log in</P> Tue, 30 Sep 2025 18:15:14 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Getting-error-when-trying-to-log-onto-the-app/m-p/5102546#M2866 Christyyclem 2025-09-30T18:15:14Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Getting-error-when-trying-to-log-onto-the-app/m-p/5102583#M2868 <P>Assuming you can login to MySky with your Skyid?</P> <P>&nbsp;</P> <P>If so, best to email the Sky Protect team to ge5 them to check why you cannot log into the app.</P> <P>The email address is within this Sky Protect help article;</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/sky-protect/smart-tech-install-troubleshoot-nav/articles/sky-protect-get-in-touch" target="_blank">https://www.sky.com/help/sky-protect/smart-tech-install-troubleshoot-nav/articles/sky-protect-get-in-touch</A></P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 30 Sep 2025 18:34:39 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Getting-error-when-trying-to-log-onto-the-app/m-p/5102583#M2868 lettice 2025-09-30T18:34:39Z