topic Re: i tried to by insurance and it did not go through but taken payment in Sky Protect

i tried to by insurance and it did not go through but taken payment

Mr+J+and+H+Siyani — Thu, 20 Jul 2023 19:28:38 GMT

I just purcased home insurance and paid for it but the system did not confirm i have the insurance in place and my bank account shows as the annual payment is pending. please confirm i have the insurance in place and email me the insurance policy and documents asap. thanks

Re: i tried to by insurance and it did not go through but taken payment

lettice — Fri, 21 Jul 2023 06:53:30 GMT

You will have to call to resolve ths by contacting the Sky Protect team.

At the bottom of the Sky Protect Insurance help article, linked below, click on 'I'd prefer to get in touch' and it will provide the phone number to call.

Sky Protect Home Insurance | Sky Help | Sky.com

Re: i tried to by insurance and it did not go through but taken payment

Skyeeee — Mon, 15 Sep 2025 16:41:00 GMT

I've just done the same thing, I emailed however and the answer was that the payment should be pending and if the website declined it (which it did) then it should just return to my bank account in 3-5 days.

Re: i tried to by insurance and it did not go through but taken payment

Skyeeee — Mon, 15 Sep 2025 16:42:05 GMT

Hoping to comes back to my bank account soon. 😥