topic Re: Sky Protect in Sky Protect & Smart Home

Sky Protect

weymouth08 — Fri, 12 Sep 2025 10:51:54 GMT

Ever since I have had Sky TV I have paid for Sky Protect on the understanding that if anything went wrong etc I would get help and not have to pay. I have had a letter telling me that as I haven't added any other appliance the Policy is being cancelled. I don't have any appliance that requires 'cover'. I don't have a high tech 'phone, security cameras, gaming devices.. TV & Laptop cover by other .

Is there another policy I can take out to cover breakdowns and call outs?

No other person in household, and no one I know about this matter

Thanks for this place to ask for advice

Re: Sky Protect

TimmyBGood — Fri, 12 Sep 2025 18:04:11 GMT

@weymouth08 wrote:

I have had a letter telling me that as I haven't added any other appliance the Policy is being cancelled

I'd think that's because your policy is being used to cover Sky+ HD, which Sky no longer offers support for and won't send out an engineer or provide replacement hardware.

There are non-Sky insurers around, but some have dubious reputations in this context.

Re: Sky Protect

weymouth08 — Fri, 12 Sep 2025 18:58:32 GMT

Thank you for explaining

I think I have been paying for over 20 years for it

I have had a Q box for years - Seems I should have cancelled the policy

I do tend to over insurance.. pay for HomeCare etc.

I am on my own and Worry about What to Do when there is a fault etc

Must read the small print.

Re: Sky Protect

TimmyBGood — Fri, 12 Sep 2025 20:37:08 GMT

@weymouth08

It was frankly rather naughty of Sky to continue accepting Protect payments from Sky+ customers after they moved to Q because there's much less need for such cover when equipment is being loaned rather than sold.