topic Can’t hear doorbell in Sky Protect & Smart Home

Can’t hear doorbell

Suepermum — Thu, 14 Aug 2025 16:16:18 GMT

I am asking again on here about problems with sky protect! The doorbell is low even at highest settings so missing people knocking. I'm regretting getting this package! Can you get the doorbell sound on your phone? Otherwise it's rubbish and missing parcels etc.. the chime isn't loud either any help please?

Re: Can’t hear doorbell

PoorTech — Mon, 22 Dec 2025 12:27:02 GMT

I have the same issue - max volume, tried all ringtones and can't hear when it is pressed if I am even in an adjacent room.

Shame that there is no reply to the OP.

Will be looking at alternatives (Ring?) when my insurance terminated ends.

Re: Can’t hear doorbell

lettice — Mon, 22 Dec 2025 15:59:03 GMT

@PoorTech

Assuming from your post you have tried the Chime settings in the app.

Try a few of the different chime sounds to see if any of them work better for you.

My Chime sound is loud and can hear it through my house and I only have the Chime sound set to 75% of the volume scale.

More info here, with phone and email contact details under Need to get in touch' if it helps you;

https://www.sky.com/help/sky-protect/smart-tech-install-troubleshoot-nav/articles/sky-protect-smart-tech-install-troubleshoot-video-doorbell