topic Re: New user for sky protext in Sky Protect & Smart Home

New user for sky protext

Suepermum — Sun, 10 Aug 2025 14:18:53 GMT

We are new to the sky protect. We are having trouble with all the settings. We are not tech savvy. I have tried lots of different things. If we put motion in front door it picks up everyone passing by causing our chime to go off! I turned motion off and we didn't hear doorbell! Doorbell is at highest volume but we never hear the doorbell! Motion is going off in the house when we know no one is in that area! We got rid of our ring doorbell and now I'm deeply regretting it!

Re: New user for sky protext

lettice — Sun, 10 Aug 2025 17:41:25 GMT

Sounds like you need some tweaks around the activity zone for your video doorbell.

Have a read of this Sky help article on activity zone under the troubleshooting section.

https://www.sky.com/help/sky-protect/smart-tech-install-troubleshoot-nav/articles/sky-protect-smart-tech-install-troubleshoot-video-doorbell