topic Re: Sky protect products in Sky Protect & Smart Home

Sky protect products

Mightyroyal — Fri, 16 Jun 2023 10:06:33 GMT

I'm have sky protect but was wondering when my policy ends can you still use the doorbell etc if I go elsewhere for my insurance or do the doorbell etc become useless?

TIA

Re: Sky protect products

TimmyBGood — Fri, 16 Jun 2023 10:42:28 GMT

@Mightyroyal

Sky says:

The tech is yours to keep.

All tech supplied by Sky Protect is yours to keep after the cooling off period. If you decide to cancel after 31 days, you will be subject to an early termination charge. You keep the tech but some features on the Sky Protect app that are part of the Smart Home Insurance will stop (see sky.com/help/home/sky-protect for more details).

If you do cancel within the cooling off period, you’ll be asked to return the tech free of charge. There’s a non-return charge if the tech is not returned within 21 days from the point of cancellation.

Re: Sky protect products

TimmyBGood — Fri, 16 Jun 2023 10:42:45 GMT

@Mightyroyal

And on the end of that link:

You keep the tech but features on the Sky Protect app that are part of Smart Home Insurance will stop, as listed below.

Cloud storage.
Motion or noise alerts from the indoor camera and video doorbell.
Any automated or scheduled arming, incident escalation, and emergency contact alerts.
Reduced app and tech help through live chat.
Extended warranty.

Re: Sky protect products

BigRose — Sun, 15 Jun 2025 08:41:27 GMT

It is useless after cancelling your sky protect insurance. No record or history on cameras.

Re: Sky protect products

lettice — Sun, 15 Jun 2025 11:11:57 GMT

@BigRose wrote:

It is useless after cancelling your sky protect insurance. No record or history on cameras.

Yes, it becomes restricted as it lays out in the Sky Home insurance details and in the Sky Protect help article;

Cancelling after the first 31 days, or choosing not to renew? You can keep the tech but will lose certain features that come with your Smart Home Insurance policy, including:

Securely storing videos for up to 30 days.
Downloading and sharing videos.
Security scheduling.
Auto arming.
Live chat help.
Incident escalation.
Alerts to your phone from the Video Doorbell when someone is at your door.
Emergency contact in case anything goes wrong and you're unavailable.
Alerts to your phone from the Indoor Camera when movement or sound is detected.

You'll also miss out on the extended 24-month warranty on your Sky Protect Smart Tech bundle. If you cancel your policy, the warranty will end.

https://www.sky.com/help/home/sky-protect/sky-protect-smrt-hm-insurance/articles/protect-smart-home-insurance