topic Re: Sky protect firmware update in Sky Protect & Smart Home

Sky protect firmware update

Jackie1770 — Sat, 30 Sep 2023 14:17:56 GMT

Hi All. I recieved my skyprotect equipment and all set up well

.only issue is the camera requested firmware update. Issue is 20 mins now and still showing firmware update in progress..

Surely it shouldn't be this long?

Re: Sky protect firmware update

lettice — Sun, 01 Oct 2023 06:53:54 GMT

@Jackie1770 wrote:
Hi All. I recieved my skyprotect equipment and all set up well
.only issue is the camera requested firmware update. Issue is 20 mins now and still showing firmware update in progress..
Surely it shouldn't be this long?

Is this the indoor camera?
The latest firmware update is 5.30.0.293

Yo can check this from the app, select the indoor camera, select gear icon top right, scroll down and select diagnostics.

Would suggest selecting reboot indoor camera from the above gear icon selected page.

Re: Sky protect firmware update

Nearmoor — Thu, 09 Nov 2023 13:27:33 GMT

done all the above still no joy , started firmware update thenit failed now the camera won't work at all

Re: Sky protect firmware update

Mickeyshearer — Thu, 04 Apr 2024 19:26:32 GMT

I am having exactly the same issue with the indoor camera. Everything else set up straight away. It's really frustrating as that's the only reason we got it for my dad. I've tried for deleting it and setting it back up but still not working. Any help much appreciated

Re: Sky protect firmware update

lettice — Thu, 04 Apr 2024 21:40:50 GMT

@Mickeyshearer wrote:
I am having exactly the same issue with the indoor camera. Everything else set up straight away. It's really frustrating as that's the only reason we got it for my dad. I've tried for deleting it and setting it back up but still not working. Any help much appreciated

Try turning the camera off for at least ten minutes by taking off the sensor bridge, then pulling out the power cable from the camera.

After that power reset, connect the power and let the camera connect, then add the sensor bridge back.

While the camera is off power, would be a good idea to reboot your router also.

Re: Sky protect firmware update

MrP4 — Thu, 02 May 2024 16:24:33 GMT

Mine got set up everything works but when I try see outside from my doorbell it keeps saying reboot system then when I do reboot it says update but before that it would load to like 10-15% and say reboot.

Re: Sky protect firmware update

Emma_26-12 — Sun, 08 Jun 2025 18:53:41 GMT

Did you get this working? I'm having the same issue.