topic Re: Sky protect app login failure in Sky Protect & Smart Home

Sky protect app login failure

Nocky1972 — Sun, 09 Jun 2024 15:13:22 GMT

im a new customer to Sky Protect and have received the tech bundle. Have tried to login but get the following error:

Any ideas please?

Re: Sky protect app login failure

lettice — Mon, 10 Jun 2024 08:34:08 GMT

Have you made sure the Sly protect app has been updated to the latest level.
If so, would suggest a reboot of your phone and try again.

Otherwised, would suggest contacting Sky using the call contact details in this article;

Sky Protect Smart Home Insurance | Sky Help | Sky.com

Re: Sky protect app login failure

Nicola28 — Fri, 26 Jul 2024 18:24:01 GMT

Did you find an answer to that error message. I have the same and using iPhone 14

Re: Sky protect app login failure

Nicola28 — Fri, 26 Jul 2024 18:25:50 GMT

I am also a new customer to Sky Protect and have received the tech bundle. Have tried to login but get the following error. Can anyone assist? I have reinstalled the app and rebooted my iPhone 14 but no change.

Re: Sky protect app login failure

Faye890 — Fri, 30 Aug 2024 12:18:56 GMT

Has a solution to this been found? We too are new sky protect members and can't get in the app to start set up

Re: Sky protect app login failure

Rt2fff — Wed, 19 Feb 2025 19:19:53 GMT

Hi any one able to resolve?

Re: Sky protect app login failure

Rt2fff — Wed, 19 Feb 2025 19:20:55 GMT

Hi did you find the problem?

Re: Sky protect app login failure

lettice — Wed, 19 Feb 2025 20:06:02 GMT

If you have tried rebooting your phone and reinstalling the app and you still have the problem, would suggest contacting Sky using the call contact details in this article;

Sky Protect Smart Home Insurance | Sky Help | Sky.com

Re: Sky protect app login failure

Rt2fff — Wed, 19 Feb 2025 21:02:16 GMT

Yes did aLl that yet still nothing!

Re: Sky protect app login failure

IB15 — Fri, 18 Jul 2025 17:57:25 GMT

Have same problem. Anyone have the answer they can post here as sky chat thing is awful and cannot get to speak to a human!

Re: Sky protect app login failure

lettice — Fri, 18 Jul 2025 18:11:57 GMT

@IB15 wrote:

Have same problem. Anyone have the answer they can post here as sky chat thing is awful and cannot get to speak to a human!

Afraid you will need to call the number listed in the link above or from the app under support there is an email address, to send an email to the Sky Protect team