topic Re: Replaced Sky Glass Gen 1 in Sky Protect & Smart Home

Replaced Sky Glass Gen 1

ScottishClaymore — Mon, 17 Feb 2025 15:15:17 GMT

Hi. I have Sky Protect device insurance for my Sky Glass Gen 1 but what happens if I needed my TV replaced in future if there is no more Gen 1 tv's available due to Sky concentrating on Gen 2 tv's , I hope someone knows what will happen.

Re: Replaced Sky Glass Gen 1

Mark39 — Mon, 17 Feb 2025 15:18:01 GMT

What does your Sky Protect insurance policy say on the subject? That would be the place to check.

Re: Replaced Sky Glass Gen 1

ScottishClaymore — Mon, 17 Feb 2025 15:18:51 GMT

@Mark39 Just replace it like for like

Re: Replaced Sky Glass Gen 1

SKY1992bf — Mon, 17 Feb 2025 16:01:32 GMT

@ScottishClaymore You would have to speak to domestic and general about this

contact details can be found in your policy documentation

Re: Replaced Sky Glass Gen 1

Fothergill1 — Mon, 17 Feb 2025 16:18:17 GMT

@ScottishClaymore I had a situation similar to your scenario about 20 years ago. I had a LG TV which developed a fault whilst still within its 5 year warranty but as the panel was no longer available LG said they would replace the whole TV. They offered me a choice of 2 similar priced TV models and asked me to choose which one I would like. That was great customer service 😀

Re: Replaced Sky Glass Gen 1

TimmyBGood — Tue, 18 Feb 2025 20:24:58 GMT

@ScottishClaymore

I'd imagine it's quite possible that a portion of the remaining unsold stock of Glass v1 is set aside for replacements under Sky Protect.