https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Doorbell/m-p/4905482#M2522 <P>I seem to be having a problem with playback on my mobile from my video doorbell. My partner has recently got a new phone and signed in to the sky account which is my name and has no issues but I can't see any playback videos. Everything else works fine apart from the playback. Everything is connected and I've uninstall ed and reinstalled the app several times to no avail.&nbsp;</P> Sat, 08 Feb 2025 21:57:23 GMT Craig666 2025-02-08T21:57:23Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Doorbell/m-p/4905482#M2522 <P>I seem to be having a problem with playback on my mobile from my video doorbell. My partner has recently got a new phone and signed in to the sky account which is my name and has no issues but I can't see any playback videos. Everything else works fine apart from the playback. Everything is connected and I've uninstall ed and reinstalled the app several times to no avail.&nbsp;</P> Sat, 08 Feb 2025 21:57:23 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Doorbell/m-p/4905482#M2522 Craig666 2025-02-08T21:57:23Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Doorbell/m-p/4906636#M2527 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4326289">@Craig666</a>From what you are saying this has just happened and you have been before this able to view the captures on your mobile device?</P> Mon, 10 Feb 2025 11:37:02 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Doorbell/m-p/4906636#M2527 Highlinder 2025-02-10T11:37:02Z