topic Re: Sky Protect Chime and Doorbell not connecting in Sky Protect & Smart Home

Sky Protect Chime and Doorbell not connecting

Anthony475 — Tue, 20 Feb 2024 10:52:17 GMT

My sky protect chime and Doorbell will not connect to the Sky Protect App.

Re: Sky Protect Chime and Doorbell not connecting

Highlinder — Tue, 20 Feb 2024 11:23:14 GMT

@Anthony475 Is your chime connected via the ethernet cable that was provided?

Re: Sky Protect Chime and Doorbell not connecting

Anthony475 — Tue, 20 Feb 2024 11:37:35 GMT

Yes. The chime is connected to the router by Ethernet lead. Initial setup was all ok however, after charging the doorbell I cannot get either device to reconnect to the App.

Re: Sky Protect Chime and Doorbell not connecting

lettice — Tue, 20 Feb 2024 15:03:40 GMT

Not sure what you have tried.

Is there a blue light on the chime?

If not,

remove the power from the Chine and leave off for at least ten minutes.

The blue connect light should now be on.

On the doorbell, also turn off for at least ten minutes, with switching the on/ off switch under the flap.

Switch back on and recharge the doorbell for at least 6 hours or overnight.

Remove from charge and it should resyncing to the chime or you can try to resync again by trying the chime resync button procedure again.

Re: Sky Protect Chime and Doorbell not connecting

Anthony475 — Tue, 20 Feb 2024 16:56:23 GMT

Yes, I have tried everything you suggested on numerous occasions. I received a fixed blue light on the chime suggesting connected to the Internet however, attempts to connect it to the App, fail each time.

As explained. initially all was Ok with first set-up however, reconnection seems to be the issue. The doorbell is fully charged.

Re: Sky Protect Chime and Doorbell not connecting

Anthony475 — Wed, 21 Feb 2024 13:02:10 GMT

Hello again, I am still waiting for assistance with this issue please?

My sky protect chime and Doorbell will not connect to the Sky Protect App

Re: Sky Protect Chime and Doorbell not connecting

lettice — Wed, 21 Feb 2024 13:41:29 GMT

Ok, thanks for trying the above, as I described.

That generally works for customers when they have sync problems.

Would suggest now contacting the Sky Protect support team.

Within the app, select the ?
Click on the blue support button
Select Get in touch
The email address and a support phone number are there

Re: Sky Protect Chime and Doorbell not connecting

BlueMatt87 — Tue, 14 May 2024 10:25:04 GMT

I'm having similar issues. I can connect them when I plug them in directly, which is in a small cupboard in the middle of my house, no where near the front door or hallway.

I am using Passthroughs to try and get this to work, but failing. Embarrasingly.

https://www.amazon.co.uk/dp/B006R72YJU?psc=1&ref=ppx_yo2ov_dt_b_product_details

This should work, surely?

Or are the devices/router (Sky Q Router) limited to what can work?

Re: Sky Protect Chime and Doorbell not connecting

phillygirl — Sat, 01 Jun 2024 20:25:04 GMT

Everytime I charge the doorbell, it won't reboot or connect so I have to remove and reconnect. So annoying but I've tried everything and support is useless, and in the end they tell me to do exactly what I've done.

If anyone has any other suggestions I can try next time I would appreciate the help.

Re: Sky Protect Chime and Doorbell not connecting

lettice — Sun, 02 Jun 2024 05:59:58 GMT

When you remove the doorbell for charging and the battery is showing on the app as low or critical, do this.

Remove the doorbell.

Switch off, using the on/off switch next to the doorbell usb charging point.

Leave off for about ten minutes.

Turn the switch back on and straight away plug in the charging cable and charge the doorbell for at least 8 hours or overnight.

Remove from charging and it should connect fine.

Have done this Myself at each charging time in the 10 months I have had my doorbell and not had any problems.

My doorbell gets regular daily use and I find I have to charge it about every 30 days.

Re: Sky Protect Chime and Doorbell not connecting

20031949 — Fri, 13 Dec 2024 15:08:18 GMT

Had enough been at it for 2 days no conection between chime and camere

Re: Sky Protect Chime and Doorbell not connecting

phillygirl — Fri, 13 Dec 2024 15:10:39 GMT

I gave up, cancelled my policy, went elsewhere and installed a ring doorbell. No issues. Problem solved.

Re: Sky Protect Chime and Doorbell not connecting

Big-Andy64 — Wed, 29 Jan 2025 17:29:53 GMT

I'm having similar issues. The door bell camera was working fine but now it won't load up in the app. It's still sending me notifications so I know it's working but it won't load up to give me a live view.

to be honest, I've had nothing but trouble with this system since I got it at the start of the year. I have been so tempted gather it all up and bin it. I won't be renewing

Re: Sky Protect Chime and Doorbell not connecting

phillygirl — Thu, 30 Jan 2025 11:50:08 GMT

So glad I got rid, no wonder they were giving them away.