topic Help in contacting insurers in Sky Protect & Smart Home

Help in contacting insurers

Anniecaley — Wed, 08 Jan 2025 12:15:34 GMT

Help! I have a leak in my kitchen and have had to turn off my water. I have tried to contact claims but after ten minutes of giving my details was cut off and now the number isnt available at all.

I am 71 and no water or heating.

What can i do. I have mailed customer services. Its very very cold here where i live.

Re: Help in contacting insurers

lettice — Wed, 08 Jan 2025 13:19:18 GMT

You will need to keep calling via phone

The numbers are in this Sky help article.

https://www.sky.com/help/home/sky-protect/sky-protect-home-insurance/articles/sky-protect-home-insurance

Would suggest at the beginn8ng of the call, like for a claim, to make sure you give your mobile or landline contact number, in case your call drops, so they can ring you back.

Re: Help in contacting insurers

Anniecaley — Wed, 08 Jan 2025 13:21:37 GMT

yes i have now done this. customer services say ring zurich as they are the underwirters, zurich put me through to the number at sky protect which then worked but not for me. They then put me through to zurich home emergencies. They say they are checking my policy as they cant find it.

i have instigated a complaint but in the mean time i have a leaky ceiling thats now beginning to bring the plaster down.