https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Re-Security-cameras-won-t-connect-to-my-network/m-p/4335666#M244 <P>Just got the protect stuff and camera driving me nuts by just repeating " ready to connect "</P> Fri, 16 Jun 2023 08:04:07 GMT cleopatra 2023-06-16T08:04:07Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Re-Security-cameras-won-t-connect-to-my-network/m-p/4335666#M244 <P>Just got the protect stuff and camera driving me nuts by just repeating " ready to connect "</P> Fri, 16 Jun 2023 08:04:07 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Re-Security-cameras-won-t-connect-to-my-network/m-p/4335666#M244 cleopatra 2023-06-16T08:04:07Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Re-Security-cameras-won-t-connect-to-my-network/m-p/4339004#M248 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/267294">@cleopatra</a>,&nbsp;</P> <P>&nbsp;</P> <P>There is a Sky Protect app with a dedicated live help chat which can help diagnose the issue you're having here.</P> <P>&nbsp;</P> <P>Thanks</P> Tue, 20 Jun 2023 12:36:11 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Re-Security-cameras-won-t-connect-to-my-network/m-p/4339004#M248 Clareridds 2023-06-20T12:36:11Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Re-Security-cameras-won-t-connect-to-my-network/m-p/4367310#M347 <P>I'm having the same problem with the indoor camera. I have followed all the steps and amended my Wi-Fi to ensure it's connected with the correct networks &nbsp;</P><P>&nbsp;</P><P>i believe the device is faulty; how do I get a replacement?</P> Fri, 21 Jul 2023 05:58:58 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Re-Security-cameras-won-t-connect-to-my-network/m-p/4367310#M347 AmGhai 2023-07-21T05:58:58Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Re-Security-cameras-won-t-connect-to-my-network/m-p/4367394#M349 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3803283">@AmGhai</a>&nbsp;wrote:<BR /><P>I'm having the same problem with the indoor camera. I have followed all the steps and amended my Wi-Fi to ensure it's connected with the correct networks &nbsp;</P><P>&nbsp;</P><P>i believe the device is faulty; how do I get a replacement?</P><HR /></BLOCKQUOTE><P>If you have followed all the steps in the app help guides, especially the 'Inddor camera troubleshooting guide' and its still not working, would suggest using the support button at the bottom of the help within the app and using the 'Send us a message' link to work with the Sky protect team to help.</P> Fri, 21 Jul 2023 07:46:33 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Re-Security-cameras-won-t-connect-to-my-network/m-p/4367394#M349 lettice 2023-07-21T07:46:33Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Re-Security-cameras-won-t-connect-to-my-network/m-p/4696256#M1899 <P>I had a problem whereby the camera wanted to connect to the 5ghz WiFi. It needs to connect to the 2.4ghz WiFi.</P><P>When attempting to connect overtype the network with your 2.4ghz ID.</P> Fri, 19 Jul 2024 08:23:21 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Re-Security-cameras-won-t-connect-to-my-network/m-p/4696256#M1899 oldgreenbee 2024-07-19T08:23:21Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Re-Security-cameras-won-t-connect-to-my-network/m-p/4899931#M2514 <P>If you have 5.0 and 2.4 on will it connect&nbsp;</P> Sun, 02 Feb 2025 14:33:14 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Re-Security-cameras-won-t-connect-to-my-network/m-p/4899931#M2514 Suzy14 2025-02-02T14:33:14Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Re-Security-cameras-won-t-connect-to-my-network/m-p/4900014#M2515 <P>It will only connect to the 2.4.</P><P>It should work when you first set it up.</P><P>Mine only failed because I had to start the setup a second time.</P> Sun, 02 Feb 2025 16:17:11 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Re-Security-cameras-won-t-connect-to-my-network/m-p/4900014#M2515 oldgreenbee 2025-02-02T16:17:11Z