topic Re: Change insured device on Sky Protect in Sky Protect & Smart Home

Change insured device on Sky Protect

WMB+007 — Thu, 26 Dec 2024 11:00:18 GMT

I have Sky Protect. I have 4 devices insured.

I want to change one device (from an old TV to an iPhone).

All help and app solutions point me at phoning Sky to upgrade my policy to add a further device.

I was told explicitly when I bought the policy I could change devices, and change it on line... not have to phone, go through call waiting then get some hard sell.

Anyone done what I need to do without going through all that pain?

Re: Change insured device on Sky Protect

lettice — Fri, 27 Dec 2024 06:53:37 GMT

The contact number to ring for Sky Protect device insurance, is in this Sky help page, listed under 'I'm upgrading or changing my equipment';

https://www.sky.com/help/articles/sky-protect-frequently-asked-topics

Re: Change insured device on Sky Protect

WMB+007 — Fri, 27 Dec 2024 08:06:30 GMT

Thanks for that.

So the person who signed me up misinformed me and I have to jump through these hoops...

Anyhoo, thanks again