topic Doorbell has no charge after 10 hours in Sky Protect & Smart Home

Doorbell has no charge after 10 hours

Ali_D — Tue, 24 Dec 2024 17:09:08 GMT

My doorbell has been on charge for over 10 hours, still displays as being totally dead, states it's doing a fireware update (for a day now), doesn't reboot having tried everything sugggested and is generally utter rubbish!

Re: Doorbell has no charge after 10 hours

lettice — Tue, 24 Dec 2024 17:31:55 GMT

Turn off the switch at the back of the camera, leave off for at least ten minuets.

Switch back on and you will need to recharge it via the usb cable.

May need an overnight or about 6-8 hour charge.

Re: Doorbell has no charge after 10 hours

Ali_D — Tue, 24 Dec 2024 18:04:59 GMT

Thanks, I've tried that about 4-5 times with no change.

Re: Doorbell has no charge after 10 hours

Stottie — Wed, 25 Dec 2024 07:59:01 GMT

Try restarting the chime as well. The chime pushes the update out to the doorbell.

BTW whilst the doorbell is charging it disconnects from the chime and the app - so don't rely on the battery readings in the app whilst it is charging. Wait until the doorbell LED goes to amber.