topic DOORBELL in Sky Protect & Smart Home

DOORBELL

Jz1 — Tue, 05 Nov 2024 10:22:19 GMT

Can leave the doorbell connected to a power supply when it's fixed to the wall? Saves having to charge it all the time. I was going to drill a hole on the wall where the charger would plug in and connect it to a USB wire plugged into an adapter.

Re: DOORBELL

lettice — Tue, 05 Nov 2024 11:37:49 GMT

No that will not work.

While the usb is connected to the doorbell it is in charging mode only and the doorbell functions are not active.

Re: DOORBELL

Jz1 — Thu, 07 Nov 2024 10:52:18 GMT

Hopefully this is a software issue and can be updated too allow users to bypass having to remove and recharge. How would I go about finding this out ? And whom at sky could report this to?

Re: DOORBELL

lettice — Thu, 07 Nov 2024 11:44:29 GMT

Afraid this is not any kind of software issue.

The doorbell was designed to be charged as I mentioned above, with no facility to connect it to a permanent power source.

There is an an email address in the Sky Protect app, under the Support section, if you would like any further details or would like to request it for a future product.