topic Re: Blue circle when logging into the Sky Protect App in Sky Protect & Smart Home

Blue circle when logging into the Sky Protect App

Highlinder — Thu, 31 Oct 2024 18:21:32 GMT

Trying to view the video doorbell or even the indoor camera seeing a blue circle like it is trying to load the app.

I have re-booted the app with no effect.

I have tried to log out of the app, this does not complete.

I have disconnected the chime and let it re-connect to my network.

I have checked an additional users app and it also has the same blue circle.

Is anyone else seeing the same things happening on their Sky protect app?

Re: Blue circle when logging into the Sky Protect App

Stottie — Thu, 31 Oct 2024 18:23:07 GMT

Same here. It seems to be slowly recovering now.

Re: Blue circle when logging into the Sky Protect App

lettice — Thu, 31 Oct 2024 19:01:51 GMT

Was just about to post same.

Mine app was doing this earlier.

It's recovered now.

Did not do anything apart from keep trying the app.

Re: Blue circle when logging into the Sky Protect App

dlc79 — Thu, 31 Oct 2024 20:01:59 GMT

I've had this for two weeks now and have tired everything u have. Sky have.been an abasoulte joke with there help. Thinking of just cancelling as it getting really annoying

Re: Blue circle when logging into the Sky Protect App

Highlinder — Thu, 31 Oct 2024 21:00:06 GMT

@letticeIt ~~is now just showing the doorbell offline to me all of the time. I think need to take it down and try the switch off and back on to see if that works.~~

Had just taken it off the mount on the front door and it decided to come back to life, that is after over 3 hours being offline. The indoor cam is now working again as that was just showing a black screen and not even showing. But that is tech for you sometimes.

Re: Blue circle when logging into the Sky Protect App

Stottie — Thu, 31 Oct 2024 20:57:09 GMT

Well actually it doesn't appear to be logging any events now for me. Not getting notifications for the doorbell, and not getting any events for any of the sensors.

Re: Blue circle when logging into the Sky Protect App

dlc79 — Thu, 31 Oct 2024 21:50:37 GMT

I get no notifications nothing won't let me log in no matter what u try

Re: Blue circle when logging into the Sky Protect App

Highlinder — Fri, 01 Nov 2024 08:49:36 GMT

@dlc79 Are you still having issues this morning trying to get into the app?

Re: Blue circle when logging into the Sky Protect App

dlc79 — Fri, 01 Nov 2024 22:00:28 GMT

Yeah still not working just rhe blue circle again.

Re: Blue circle when logging into the Sky Protect App

dlc79 — Sun, 03 Nov 2024 13:15:17 GMT

Has anyone be able to get logged in I. I'm sick of emailing sky and getting nowhere. Can't log in, no notifications nothing . No point having a ring door bell if u can't use it . Two weeks now

Re: Blue circle when logging into the Sky Protect App

lettice — Sun, 03 Nov 2024 14:24:22 GMT

@dlc79

Sounds from your timing, you had a login problems before some of us did, so could be more of another issue for you.

Would suggest if you cannot log into the app and use the help or email from there to call Sky using either the Get in touch link or the I need help option at the bottom of this help page;

https://www.sky.com/help/home/sky-protect/sky-protect-smrt-hm-insurance/articles/protect-smart-home-insurance