https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-protect-account-not-letting-me-log-in/m-p/4800953#M2191 <P>No still no joy</P> Tue, 29 Oct 2024 11:07:58 GMT Omnishambles 2024-10-29T11:07:58Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-protect-account-not-letting-me-log-in/m-p/4456447#M770 <P>&nbsp;</P><P><div class="lia-vid-container video-embed-center"><div id="lia-vid-6339467261112w580h722r118" class="lia-video-brightcove-player-container"><video-js data-video-id="6339467261112" data-account="6057994470001" data-player="default" data-embed="default" class="vjs-fluid" controls="" data-application-id="" style="width: 100%; height: 100%;"></video-js></div><script src="https://players.brightcove.net/6057994470001/default_default/index.min.js"></script><script>(function() { var wrapper = document.getElementById('lia-vid-6339467261112w580h722r118'); var videoEl = wrapper ? wrapper.querySelector('video-js') : null; if (videoEl) { if (window.videojs) { window.videojs(videoEl).ready(function() { this.on('loadedmetadata', function() { this.el().querySelectorAll('.vjs-load-progress div[data-start]').forEach(function(bar) { bar.setAttribute('role', 'presentation'); bar.setAttribute('aria-hidden', 'true'); }); }); }); } }})();</script><a class="video-embed-link" href="https://helpforum.sky.com/t5/video/gallerypage/video-id/6339467261112">(view in My Videos)</a></div></P><P>&nbsp;</P><P>I've upgraded my phone and want to change it on my sky protect device insurance - I think I have to phone sky to get this changed but will they ask me for policy number as I can't get logged into my account to find my policy number? The login page doesn't load as shown the video&nbsp;</P> Thu, 19 Oct 2023 18:48:38 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-protect-account-not-letting-me-log-in/m-p/4456447#M770 Helen2404 2023-10-19T18:48:38Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-protect-account-not-letting-me-log-in/m-p/4496519#M1068 <P>I am having the same problem right now did you manage to sort it&nbsp;</P> Fri, 01 Dec 2023 18:04:25 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-protect-account-not-letting-me-log-in/m-p/4496519#M1068 Icecold 2023-12-01T18:04:25Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-protect-account-not-letting-me-log-in/m-p/4800953#M2191 <P>No still no joy</P> Tue, 29 Oct 2024 11:07:58 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-protect-account-not-letting-me-log-in/m-p/4800953#M2191 Omnishambles 2024-10-29T11:07:58Z https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-protect-account-not-letting-me-log-in/m-p/4801467#M2194 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3067251">@Omnishambles</a>&nbsp;wrote:<BR /> <P>No still no joy</P> <HR /></BLOCKQUOTE> <P>If you cannot login to the app, so cannot use the messaging or contact email address, &nbsp;you will need to contact the Sky Protect team by clicking on the 'No, I still need help' link at the bottom of the page in the article linked below.</P> <P>Select the 'Call Us' option, it will provide a phone number to ring.</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/home/sky-protect/sky-protect-smrt-hm-insurance/articles/protect-smart-home-insurance" target="_blank">https://www.sky.com/help/home/sky-protect/sky-protect-smrt-hm-insurance/articles/protect-smart-home-insurance</A></P> Tue, 29 Oct 2024 17:00:54 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Sky-protect-account-not-letting-me-log-in/m-p/4801467#M2194 lettice 2024-10-29T17:00:54Z