topic App not working in Sky Protect & Smart Home

App not working

Tiyanne — Wed, 11 Sep 2024 06:55:07 GMT

My sky protect app isn't working says error

Laing1 — Wed, 11 Sep 2024 16:25:08 GMT

@Tiyanne wrote:

My sky protect app isn't working says error

@Tiyanne have you tried uninstalling it then re-installing it

SuperPowerSurf — Sun, 22 Sep 2024 07:33:51 GMT

Can you access your app by logging in?

Are you sure the error is with the app or the cameras, etc that you're trying to access via the app?

For example your Doorbell Camera or Indoor Camera.

If it's throwing up an error when you're trying to access these then it's likely these aren't installed correctly not the app.

Try ensuring all your equipment is within good range of your Broadband Hub and that you're installed correctly.