topic Issue with video doorbell in Sky Protect & Smart Home

Issue with video doorbell

marktaylor7 — Mon, 12 Jun 2023 09:19:44 GMT

My video doorbell shows live feed ok and chime works but although I get a notification I cannot see video of who is at my door. Any advice? When I press the play button on notifications it says cannot connect to your device.

Re: Issue with video doorbell

Clareridds — Tue, 13 Jun 2023 13:40:39 GMT

Hi @marktaylor7,

You'll need to contact the Live help team on the Protect App, they'll be able to assist you with the connection errors.

Thanks

Re: Issue with video doorbell

videolive — Tue, 13 Jun 2023 13:59:25 GMT

I am getting the opposite i can't get live feed to show but i can replay alerts !!!

Re: Issue with video doorbell

marktaylor7 — Tue, 13 Jun 2023 15:27:56 GMT

I deleted everything and started again. I installed everything again on my phone only and it worked perfectly. I then invited my husband to be a second user....initially we both joined at the same time. He was added and system now working fine. Hope you can get yours sorted out soon too.

Re: Issue with video doorbell

Lewisskyhelpme — Wed, 28 Jun 2023 20:37:48 GMT

New user.

Connects fine but no image.

Tried the 2.4 / 5 advise. Rebooted removed over and over and still not working.

Any further suggestions?

Re: Issue with video doorbell

videolive — Thu, 29 Jun 2023 07:11:59 GMT

All i keep getting told is keep trying ? i finally got it to work but after about an hour i got the same issue and then the battery died (it is now sitting on my sideboard)

Re: Issue with video doorbell

LilEmieJane — Wed, 15 May 2024 18:23:45 GMT

I currently have the same issue no live feed but records alerts. Rebooted removed and re added still nothing