topic Re: Your account is not authorised to access the My Sky App in Sky Protect & Smart Home https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Your-account-is-not-authorised-to-access-the-My-Sky-App/m-p/4720415#M1980 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Ash_B_0-1723627411562.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/102573i7ACEF2263BC86CA3/image-size/medium?v=v2&amp;px=400" role="button" title="Ash_B_0-1723627411562.png" alt="Ash_B_0-1723627411562.png" /></span></P><P>This is what displays when clicking the link provided, after logging in. &nbsp;</P><P>&nbsp;</P> Wed, 14 Aug 2024 09:23:55 GMT Ash_B 2024-08-14T09:23:55Z Your account is not authorised to access the My Sky App https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Your-account-is-not-authorised-to-access-the-My-Sky-App/m-p/4720271#M1977 <P>I'm getting the error "Your account is not authorised to access the My Sky App". &nbsp;I think it may be still linked to an old (and I mean really old) legacy primary user account from years ago, but I'm not too sure. &nbsp;</P><P>&nbsp;</P><P>Can anyone from Sky look into this for me, as I'm trying to access my Protect account on the My Sky App. &nbsp;</P> Wed, 14 Aug 2024 07:05:27 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Your-account-is-not-authorised-to-access-the-My-Sky-App/m-p/4720271#M1977 Ash_B 2024-08-14T07:05:27Z Re: Your account is not authorised to access the My Sky App https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Your-account-is-not-authorised-to-access-the-My-Sky-App/m-p/4720404#M1978 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4151037">@Ash_B</a>&nbsp;</P> <P>Can you access your bill here:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.sky.com/bill/tv-broadband-talk" target="_blank">https://www.sky.com/bill/tv-broadband-talk</A></SPAN></P> Wed, 14 Aug 2024 09:14:03 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Your-account-is-not-authorised-to-access-the-My-Sky-App/m-p/4720404#M1978 caesarome 2024-08-14T09:14:03Z Re: Your account is not authorised to access the My Sky App https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Your-account-is-not-authorised-to-access-the-My-Sky-App/m-p/4720412#M1979 <P>Hi,&nbsp;</P><P>Thanks for your reply, but I don't have Sky TV or Broadband services. &nbsp;</P><P>My Sky iD is a legacy old account from years back. I've recently had an email from Sky Protect (home insurance) that tells me I can now access my home insurance account on the My Sky app, of which I can't log into. &nbsp;</P> Wed, 14 Aug 2024 09:22:47 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Your-account-is-not-authorised-to-access-the-My-Sky-App/m-p/4720412#M1979 Ash_B 2024-08-14T09:22:47Z Re: Your account is not authorised to access the My Sky App https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Your-account-is-not-authorised-to-access-the-My-Sky-App/m-p/4720415#M1980 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Ash_B_0-1723627411562.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/102573i7ACEF2263BC86CA3/image-size/medium?v=v2&amp;px=400" role="button" title="Ash_B_0-1723627411562.png" alt="Ash_B_0-1723627411562.png" /></span></P><P>This is what displays when clicking the link provided, after logging in. &nbsp;</P><P>&nbsp;</P> Wed, 14 Aug 2024 09:23:55 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Your-account-is-not-authorised-to-access-the-My-Sky-App/m-p/4720415#M1980 Ash_B 2024-08-14T09:23:55Z Re: Your account is not authorised to access the My Sky App https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Your-account-is-not-authorised-to-access-the-My-Sky-App/m-p/4720427#M1981 <P>In that case you will have to setup a new ID to access your Sky Protect account.</P> Wed, 14 Aug 2024 09:29:33 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Your-account-is-not-authorised-to-access-the-My-Sky-App/m-p/4720427#M1981 caesarome 2024-08-14T09:29:33Z Re: Your account is not authorised to access the My Sky App https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Your-account-is-not-authorised-to-access-the-My-Sky-App/m-p/4720440#M1982 <P>Is there a way to delete the account then, as it seems like it's broken. &nbsp;The protect account is linked to my email address, of which has been taken up by this "broken" account. &nbsp;</P> Wed, 14 Aug 2024 09:35:50 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Your-account-is-not-authorised-to-access-the-My-Sky-App/m-p/4720440#M1982 Ash_B 2024-08-14T09:35:50Z Re: Your account is not authorised to access the My Sky App https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Your-account-is-not-authorised-to-access-the-My-Sky-App/m-p/4720445#M1983 <P>Also, I have a Sky email account linked to my broken Sky iD, I'm presuming that I'll have to give up this email address?</P> Wed, 14 Aug 2024 09:38:25 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Your-account-is-not-authorised-to-access-the-My-Sky-App/m-p/4720445#M1983 Ash_B 2024-08-14T09:38:25Z Re: Your account is not authorised to access the My Sky App https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Your-account-is-not-authorised-to-access-the-My-Sky-App/m-p/4720611#M1984 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4151037">@Ash_B</a>&nbsp;</P> <P>I think the best thing to do here is to contact Sky Protect to see if they can help.</P> Wed, 14 Aug 2024 12:11:52 GMT https://helpforum.sky.com/t5/Sky-Protect-Smart-Home/Your-account-is-not-authorised-to-access-the-My-Sky-App/m-p/4720611#M1984 caesarome 2024-08-14T12:11:52Z