Doorbell & Tech driving me crazy

PenguinePenguin — Thu, 20 Jun 2024 13:44:55 GMT

Hello,

was really excited to get my SKY home protect but it is dreadful, looking to see if it is a device issue or if it is just awful.

-. doorbell mounted by door

- chime (wirh incredibly short power lead and Ethernet cable) plugged into router

- I have the super fast fibre, 3 WiFi boosters

- when my doorbell is on top of my chime the signal is "ok" 3 bars

- when I put my doorbell by my foot and my chime as close as I possibly get it so line of sight is through one wall / window I get one bar

- fully charged it's 83%
- drops to 20% within a day

- cannot talk to anyone

- picture however is perfection.

Home Security Camera

- will not even let me select a WiFi network (again testing next to my router)

- manually entered and i never get past the trying to connect

Am I fighting a loosing battle and do I need to return this or has anyone had any luck with this (removed) Stuff

Moderator note: Removed inappropriate language

Re: Doorbell & Tech driving me crazy

Kelsingra — Mon, 22 Jul 2024 09:46:15 GMT

Hey @PenguinePenguin

Welcome to the Community Forum ‌‌🙂

In the Sky Protect app there is a dedicated live help chat which can help diagnose the issue. You can find it by using the support button at the bottom of the "Help & Support" section within the app and then using the "Send us a message".

I hope it will get resolved soon!

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Doorbell & Tech driving me crazy

Re: Doorbell & Tech driving me crazy