topic Re: Firmware updates in Sky Protect & Smart Home

Firmware updates

Ricardiniho — Tue, 09 Jul 2024 19:48:28 GMT

Have just been doing some firmware updates on my doorbell camera and chime box. I didn't realise there was an order the firmware updates needed to be done. So I have updated the doorbell camera first and now cannot update the chime box, it keeps failing every time. This has now made the doorbell completely unusable.

Re: Firmware updates

Kelsingra — Mon, 22 Jul 2024 09:43:50 GMT

Hey @Ricardiniho

Welcome to the Community Forum ‌‌🙂

In the Sky Protect app there is a dedicated live help chat which can help diagnose the issue. You can find it by using the support button at the bottom of the "Help & Support" section within the app and then using the "Send us a message".

I hope it will get resolved soon!