topic Re: Unable to log in second user, sky protect in Sky Protect & Smart Home

Unable to log in second user, sky protect

Tr7cky — Tue, 16 Jul 2024 20:42:48 GMT

Just got Sky Protect insurance with the tech. Started setting the tech up on the app. I've sent an invite to my wife to be a secondary user, she's received the email and created a Sky ID but she can't seem to log in to the Sky Protect app. It keeps saying 'unable to log in'.

Re: Unable to log in second user, sky protect

Laing1 — Wed, 17 Jul 2024 16:29:07 GMT

@Tr7cky wrote:

Just got Sky Protect insurance with the tech. Started setting the tech up on the app. I've sent an invite to my wife to be a secondary user, she's received the email and created a Sky ID but she can't seem to log in to the Sky Protect app. It keeps saying 'unable to log in'.

@Tr7cky my wife had this problem and found instead of using her Sky ID and password to login she used the email address she used to create her Sky ID and her password and she sas able to log in

Re: Unable to log in second user, sky protect

Tr7cky — Wed, 17 Jul 2024 17:17:02 GMT

Got it sorted. Did a password reset, cancelled the pending invite and resent it. Worked straight away. 👍