topic Re: Doorbell ringing at home without being pressed. When the door is opened and closed in Sky Protect & Smart Home

Doorbell ringing at home without being pressed. When the door is opened and closed

Rach225566 — Fri, 05 Jul 2024 19:16:54 GMT

Why is my doorbell ringing everytime the door is opened or closed? Very annoying and I can't seem to find a setting to turn this off

Re: Doorbell ringing at home without being pressed. When the door is opened and closed

Laing1 — Sun, 07 Jul 2024 20:19:47 GMT

@Rach225566 wrote:

Why is my doorbell ringing everytime the door is opened or closed? Very annoying and I can't seem to find a setting to turn this off

@Rach225566 you most likely have the setting person detection set to on Go into the Sky protect app click on Video Doorbell at the top is a cogwheel press that under Video Doorbell setting find Person detection settings and turn it off or you can just turn the sound off for that by going into Chime Sounds and turn off play sound or just turn the volume control right down

Re: Doorbell ringing at home without being pressed. When the door is opened and closed

Coops71 — Fri, 13 Dec 2024 09:10:18 GMT

I have the same issue but only since I have installed the latest updates. Neither option suggested is not really acceptable as it removes functions from the devices, turning off motion sensor means no recordings when anyone comes to the door and turning the volume down mean when the doorbell is pressed you don't hear it which negates the benefits of having a camera doorbell on both fronts. Very annoying especially when you have 2 dogs that go mad every time the doorbell goes, so currently even when people leave the house!!!

Re: Doorbell ringing at home without being pressed. When the door is opened and closed

Laing1 — Fri, 13 Dec 2024 16:04:03 GMT

@Coops71 wrote:

I have the same issue but only since I have installed the latest updates. Neither option suggested is not really acceptable as it removes functions from the devices, turning off motion sensor means no recordings when anyone comes to the door and turning the volume down mean when the doorbell is pressed you don't hear it which negates the benefits of having a camera doorbell on both fronts. Very annoying especially when you have 2 dogs that go mad every time the doorbell goes, so currently even when people leave the house!!!

@Coops71 you have the option of leaving the sound on for when the doorbell is pressed but you can turn the sound of for when a person is detected

Re: Doorbell ringing at home without being pressed. When the door is opened and closed

Coops71 — Tue, 17 Dec 2024 20:25:51 GMT

Thank you for the advice, 2 less crazy dogs now