Sky Bridge

JuiceTC — Wed, 29 May 2024 15:11:31 GMT

I have have my home protect kit 4 days and the sensor bridge keeps loosing connection. I have rebooted 6 times.
re- connected the sensors and the motions detecter 6 times. I have strong Signal on my Wi-Fi so now I would like to try something different and would like to replace the sensor bridge. How do I get a replacement?

Re: Sky Bridge

lettice — Wed, 29 May 2024 15:20:32 GMT

Try this;

Remove the sensor bridge from the indoor camera.

Remove the power cable from the indoor camera and leave off power for at least ten minutes.

Put the indoor camera power back in and allow it to connect.

Once the indoor camera has connected, plug in your sensor into the indoor camera and let it connect, can take a few minutes or more.

If the sensor bridge connects with a blue light, go round to each sensor and wake up, by opening doors, walking past and wipe the bottom of the leak sensor with your hand.

in the app the leak sensor will highlight that as a wet/ dry, tick false alarm.

If this does not resolve, best bet will be to use the email address within the app under support, to report and ask for a replacement.

topic Sky Bridge in Sky Protect & Smart Home

Sky Bridge

Re: Sky Bridge