topic Indoor camera not connecting to the internet in Sky Protect & Smart Home

Indoor camera not connecting to the internet

Mal42 — Wed, 22 May 2024 21:48:54 GMT

I have Sky Glass with 2 multiroom boxes

i have connected the video doorbell successfully to my Sky wifi hub

The camera will not connect to the wifi, even when I am right next to the wifi hub.
I have followed all instructions carefully. I was surprised to be asked to manually type in my wifi name and password, and when the QR code appears, the camera will not read it

Re: Indoor camera not connecting to the internet

Kelsingra — Mon, 22 Jul 2024 09:54:31 GMT

Hey @Mal42

Welcome to the Community Forum 🙂

In the Sky Protect app there is a dedicated live help chat which can help diagnose the issue. You can find it by using the support button at the bottom of the "Help & Support" section within the app and then using the "Send us a message".

I hope it will get resolved soon!